About us
About Cue Store
Cue Store is an independent cue sports retailer based in Belmont, Western Australia. We stock pool and snooker cues, cases, balls and accessories, and every order is picked, packed and dispatched from our own warehouse.
- Orders (both stores)
- 90,000+
- Brands stocked
- 14
- Customer reviews
- 2,000+
Cue Store is our second store. It follows Darts Online, started in Perth in 2021 by Andy, Alex and Paul.
- Darts Online, from a storage unit
- Our own warehouse in Belmont, WA
- Cue Store opens for pool and snooker
- Fast shippingFrom our Perth warehouse
- 30-day returnsHassle-free
- Australian ownedAnd operated, in Belmont WA
- Real advice1300 16 16 54
01How it started
Cue Store is the second store we built. The first was Darts Online, started from scratch in 2021 by three directors: Andy, Alex and Paul. That one began in a small storage unit, with stock driven to the office in the back of our own cars and orders packed on office tables, until the pallet deliveries turned the building foyer into an unofficial loading dock and we moved into a proper warehouse.
02Why cue sports
Darts came first because the Australian market was being underserved: limited range, poor product information, and a long wait on anything ordered from overseas. Once we had fixed that for darts, we kept hearing the same complaints from pool and snooker players. Cues sold with no specs listed. No real choice between tips, tapers or weights. Serious players ordering from the UK because nobody here stocked what they wanted. It was the same problem in a different sport, so we opened Cue Store and applied the same approach.
03Where we are now
Cue Store has collected over 2,000 customer reviews, and across both our stores we have shipped more than 90,000 orders since 2021. The team is small and everyone has a specific role:
- Alex — Director. Looks after purchasing and our supplier relationships, so he decides what we stock and keeps it coming in. He also takes most of our phone calls: ring us about tip size, cue weight or ball sets and you're speaking to Alex.
- Andy — Director. Runs the business day to day: operations, the website and marketing. If you've read a product page, a guide or one of our emails, Andy had a hand in it.
- Paul — Director. Looks after marketing alongside Andy, and manages customer service and the warehouse. Returns, damaged products and anything that goes wrong with an order end up with Paul, and he makes sure it's put right.
- Bek — Customer service. Handles email enquiries about orders, tracking, returns and exchanges. If you’ve emailed us, you’ve most likely heard back from Bek.
- Jade and Geoff — the warehouse. They pick and pack every order that leaves the building.
Every order ships from Belmont, including New Zealand orders. We hold our own stock and pack it ourselves, so there is no drop-shipping and no third-party fulfilment in between.
04What we stock
We carry Aramith, Powerglide, Formula Sports, Mitchell, Palko, Grafex, Cuetec, Barracuda, Dufferin, Taom, Kamui, Diamond, Master and Triangle, plus officially licensed AFL and NRL ranges.
- Cues: 1-piece, 2-piece, 3/4 split, and break and jump cues
- Cue construction to suit how you play: ash, maple, hardwood, timber, graphite, fibreglass and carbon fibre
- Cases for 1-piece, 2-piece and 3/4 split cues, plus ball cases
- Balls: snooker, billiard, kelly pool, casino and cue balls, in every standard size from 1 7/8" to 2 1/4"
- Accessories: chalk, tips, extensions, rests, gloves, triangles, racks and stands, scoreboards, cleaning and cue maintenance gear, and table covers
We stock everything for the table except the table itself.
05How we work
Ring us on 1300 16 16 54 from Australia, or 0800 99 64 66 from New Zealand, between 9:00am and 4:00pm AWST, Monday to Friday, and you'll get someone who can talk through the product range properly. Returns run for 30 days with a money back guarantee, handled here in Australia.
06Darts as well
The same team runs Darts Online out of the same Belmont warehouse. If you play both, orders from either store are packed by the same people.
